Refunds, Returns & Exchanges.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and unused, with tags, and in its original packaging.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to start a return/exchange.

To start a return or exchange, you can contact our Customer Service team at customer-service@theteatowelshop.com or via our contact page and quote your "TTS" order number, name and address
We will provide you a return code and the returns address.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items),

Unfortunately, we cannot accept returns on gift cards.

Refunds

• You are responsible for paying for your own shipping costs to return the item(s)
• Please do not return an item without a Return code.
• Shipping costs are non refundable.
• Please use a trackable service to return items.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
• If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 10 business days have passed since we’ve approved your return, please contact us at customer-service@theteatowelshop.com.

Exchanges

• You are responsible for the cost of returning the items, however, we will cover the cost of sending the exchange to you.
• Please quote your "TTS" order number and address and let us know what you would like to swap your item(s) for.
• We will set up an exchange order to reserve the products for you.
• If the is an increase in value an invoice will be raised on receipt of your item, the exchange will be sent on payment of the difference.
• If there is a decrease in value a partial refund will be given on receipt of your returned items
• All Exchanges are sent using standard postage.

EU Right of Withdrawal

If you are based in the European Union, you have the right to withdraw from your order within 30 days of receiving your items, without giving any reason.

To exercise your right of withdrawal, you can start a request through your customer account at https://theteatowelshop.com/account, or contact us at customer-service@theteatowelshop.com quoting your "TTS" order number, name, and address.

Once you have notified us of your withdrawal, you must return the items within 14 days. Items must be unused, with tags, and in their original packaging.

Refunds for EU withdrawal requests

• We will refund the price of the items plus the cost of standard outbound delivery.
• Return shipping costs are your responsibility.
• Refunds will be processed within 14 days of receiving your returned items, to your original payment method.

Cancellations (EU customers) If your order has not yet been dispatched, you may cancel it free of charge — no restocking fee applies to EU withdrawal cancellations.

Exemptions The right of withdrawal does not apply to custom or personalised items, or gift cards.